人力资源管理战略外文翻译文献
(文档含中英文对照即英文原文和中文翻译)
原文：
The Strategic Role of Human Resource Management
Tyson,S
1. Human Resource Management at Work
What Is Human Resource Management
To understand what human resource management is, we should first review
what managers do. Most experts agree that there are five basic functions
all managers perform' planning, organizing, staffing, leading, and
controlling. In total, these functions represent the management process.
Some of the specific activities involved in each function include:
Planning: Establishing goals and standards; developing rules and
procedures; developing plans and forecasting—predicting or projecting
some future occurrence.
Organizing: Giving each subordinate a specific task; establishing
departments; delegating authority to subordinates; establishing channels
of authority and communication; coordinating the work of subordinates.
Staffing: Deciding what type of people should be hired; recruiting
prospective employees; selecting employees; setting performance
standards; compensating employees; evaluating performance; counseling
employees; training and developing employees.
Leading: Getting others to get the job done; maintaining morale;
motivating subordinates.
Controlling: Setting standards such as sales quotas, quality standards, or production levels; checking to see how actual performance compares with
these standards; taking corrective action as needed.
In this book, we are going to focus on one of these functions: the staffing,
personnel management, or (as it's usually called today) human resource
(HR) management function. Human resource management refers to the
practices and policies you need to carry out the people or personnel
aspects of your management job. These include:
Conducting job analyses (determining the nature of each employee's job)
Planning labor needs and recruiting job candidates
Selecting job candidates
Orienting and training new employees
Managing Wages and Salaries (how to compensate employees )
Providing incentives and benefits
Appraising performance
Why Is HR Management Important to All Managers
Why are these concepts and techniques important to all managers? Perhaps
it's easier to answer this by listing some of the personnel mistakes you
don't want to make while managing. For example, you don't want: To hire the wrong person for the job
To experience high turnover
To find your people not doing their best
To waste time with useless interviews
To have your company taken to court because of your discriminatory actions To have your company cited under federal occupational safety laws for unsafe practices
To have some of your employees think their salaries are unfair and inequitable relative to others in the organization
To allow a lack of training to undermine your department's effectiveness To commit any unfair labor practices
Carefully studying this book can help you avoid mistakes like these. More important, it can help ensure that you get results —through others. Remember that you could do everything else right as a manager — lay brilliant plans, draw clear organization charts, set up modern assembly lines, and use sophisticated accounting controls — but still fail as a manager by hiring the wrong people or by not motivating subordinates, for instance).On the other hand, many managers-whether presidents, generals, governors, or supervisors-have been successful even with inadequate plans, organization, or controls. They were successful because they had the knack for hiring the right people for the right jobs and motivating, appraising, and developing them.
Remember as you read this book that getting results is the bottom line of managing and that, as a manager, you will have to get these results through people As one company president summed up:
"For many years it has been said that capital is the bottleneck for a developing industry. I don't think this any longer holds true. I think it's the work force and the company's inability to recruit and maintain a good work force that does constitute the bottleneck for production. I don't know of any major project backed by good ideas, vigor, and enthusiasm that has been stopped by a shortage of cash. I do know of industries whose growth has been partly stopped or hampered because they can't maintain an efficient and enthusiastic labor force, and I think this will hold true even more in the future---"
At no time in our history has that statement been truer than it is today. As we'll see in a moment, intensified global competition, deregulation, and technical advances have triggered an avalanche of change, one that many firms have not survived. In this environment, the future belongs to those managers who can best manage change; but to manage change they must have committed employees who do their jobs as if they own the company. In this book we'll see that human resource management practices and policies can play a crucial role in fostering such employee commitment and in enabling the firm to better respond to change.
2. Line and Staff Aspects of HRM
All managers are, in a sense, HR managers, since they all get involved in activities like recruiting, interviewing, selecting, and training. Yet most firms also have a human resource department with its own human resource manager. How do the duties of this HR manager and his or her staff relate to "line" managers' human resource duties? Let’s answer this question, starling with a short definition of line versus staff authority. Line versus Staff Authority
Authority is the right to make decisions, to direct the work of others, and to give orders. In management, we usually distinguish between line authority and staff authority.
Line managers are authorized to direct the work of subordinates — they're always someone's boss. In addition, line managers are in charge of accomplishing the organization's basic goals (Hotel managers and the managers for production and sales are generally line managers, for example. They have direct responsibility for accomplishing the organization's basic goals. They also have the authority to direct the work of their subordinates. ) Staff managers, on the other hand, are authorized to assist and advise line managers in accomplishing these basic goals. HR managers are generally staff managers. They are responsible for advising line managers (like those for production and sales) in areas like recruiting, hiring, and compensation.
Line Managers' Human Resource Management Responsibilities
According to one expert, 'The direct handling of people is, and always has been, an integral part of every line manager's responsibility, from president down to the lowest-level supervisor.
For example, one major company outlines its line supervisors' responsibilities for effective human resource management under the following general headings:
Placing the right person on the right job
Starting new employees in the organization (orientation)
Training employees for jobs that are new to them
Improving the job performance of each person
Gaining creative cooperation and developing smooth working relationships Interpreting the company s policies and procedures
Controlling labor costs
Developing the abilities of each person
Creating and maintaining departmental morale
Protecting employees' health and physical condition
In small organizations, line managers may carry out all these personnel duties unassisted. But as the organization grows, they need the assistance, specialized knowledge, and advice of a separate human resource staff. Human Resource Department's HR Management Responsibilities
The human resource department provides this specialized assistance. In
doing so, the HR manager carries out three distinct functions:
A line function.First, the HR manager performs a line function by directing the activities of the people in his or her own department and in service areas (like the plant cafeteria). In other words, he or she exerts line authority within the personnel department. HR managers are also likely to exert implied authority. This is so because line managers know the HR manager often has access to top management in personnel areas like testing and affirmative action. As a result, HR managers' "suggestions" are often viewed as "orders from topside". This implied authority carries even more weight with supervisors troubled with human resource/personnel problems.
A coordinative function. HR managers also function as coordinators of personnel activities, a duty often referred to as functional control. Here the HR manager and department act as "the right arm of the top executive to as sure him (or her) that HR objectives, policies, and procedures (concerning, for example, occupational safety and health) which have been approved and adopted are being consistently carried out by line managers. Staff (service) functions. Serving and assisting line managers is the "bread and butter" of the HR manager's job. For example, HR assists in the hiring, training, evaluating, rewarding, counseling, promoting, and firing of employees. It also administers the various benefit programs (health and accident insurance, retirement, vacation, and so on). It assists line managers in their attempts to comply with equal employment and occupational safety laws. And it plays an important role with respect to grievances and labor relations. As part of these service activities, the HR managers land department) also carry out an "innovator" role by providing 'up to date information on current trends and new methods of solving problems. For example, there is much interest today in instituting reengineering programs and in providing career planning for employees. HR managers stay on top of such trends and help their organizations implement the required programs.
Cooperative Line and Staff Human Resource Management:An Example
Exactly which HR management activities are carried out by line managers and staff managers? There's no single division of line and staff responsibilities that could be applied across the board in all organizations. But to show you what such a division might look like. This shows some HR responsibilities of line managers and staff managers in five areas: recruitment and selection; training and development; compensation; labor relations; and employee security and safety.
For example, in the area of recruiting and hiring it's the line manager’s responsibility to specify the qualifications employees need to fill specific positions. Then the HR staff takes over. They develop sources of qualified applicants and conduct initial screening interviews. They administer the appropriate tests. Then they refer the best applicants to
the supervisor (line manager), who interviews and selects the ones he or she wants.
In summary, HR management is an integral part of every manager's job. Whether you're a first-line supervisor, middle manager, or president, whether you're a production manager, sales manager, office manager, hospital administrator, county manager (or HR manager), getting results through people is the name of the game. And to do this, you'll need a good working knowledge of the human resource/personnel concepts and techniques in this book.
4. Tomorrow's HR
Trends like globalization and technological innovation are changing the way firms are managed. Organizations today must grapple with revolutionary trends, accelerating product and technological change, globalize competition, deregulation, demographic changes, and trends toward a service society and the information age.These trends have changed the playing field on which firms must compete. In particular, they have dramatically increased the degree of competition in virtually all industries, while forcing firms to cope with unprecedented product innovation and technological change.
In the companies that have successfully responded to these challenges, new modes of organizing and managing have emerged.For example:
The traditional, pyramid-shaped organization is giving way to new organizational forms. At firms like AT&T the new way of organizing stresses cross-functional teams and boosting interdepartmental communications.
There is a corresponding de-emphasis on "sticking to the chain of command" to get decisions made. At General Electric, Chairman Jack Welch talks of the boundary less organization, in which employees do not identify with separate departments but instead interact with whomever they must to get the job done.
Employees are being empowered to make more and more decisions. Experts argue for turning the typical organization upside down. They say today's organization should put the customer on top and emphasize that every move the company makes should be toward satisfying the customer's needs. Management must therefore empower its front-line employees—the front desk clerks at the hotel, the cabin attendants on the Delta plane, and the assemblers at Saturn. In other words, employees need the authority to respond quickly to the customer's needs. The main purpose of managers in this "upside down" organization is to serve the front-line employees, to see that they have what they need to do their jobs — and thus to serve the customers.
Flatter organizations are the norm. Instead of the pyramid-shaped organization with its seven to ten or more layers of management, flat organizations with just three or four levels will prevail. Many companies
(including AT&T and General Electric) have already cut the management layers from a dozen to six or fewer. As the remaining managers have more people reporting to them, they will be less able to meddle in the work of their subordinates.
Work itself—on the factory floor, in the office, even in the hotel — is increasingly organized around teams and processes rather than specialized functions. On the plant floor, a worker will not just have the job of installing the same door handle over and over again. He or she will belong to a multifunction team, one that manages its own budget and controls the quality of own work.
The bases of power are changing. "In the new organization, " says management theorist Rosabeth Moss Kanter, "position, title, and authority are no longer adequate tools for managers to rely on to get their jobs done.Instead, success depends increasingly on tapping into sources of good ideas, on figuring out whose collaboration is needed to act on those ideas, and on working with both to produce results. In short, the new managerial work implies very different ways of obtaining and using power." Managers will not "manage". Yesterday's manager knew that the president and owners of the firm gave him or her authority to command and control subordinates. Today most managers realize that reliance on formal authority is increasingly a thing of the past. Peter Drucker says that managers have to learn to manage ip situations where they do not have command authority, where " you are neither controlled nor controlling".Yesterday's manager thinks of himself or herself as a "manager" or "boss"; the new manager increasingly thinks of himself or herself as a "sponsor", "team leader", or "internal consultant".
Managers today must build commitment Building adaptive, customer-responsive organizations means that eliciting employee’s commitment and self-control is more important than it has ever been. GE's Jack Welch put it this way: The only way I see to get more productivity is by getting people involved and excited about their jobs. You can't afford to have anyone walk through a gate of a factory or into an office who is not giving 120%".
翻译：
人力资源管理的战略作用
泰森，S
1. 人力资源管理工作
什么是人力资源管理
了解人力资源管理，首先要审查管理人员。大多数专家一致认为，有五个基本职能的所有管理人员执行的规划、组织、人员配备、领导和控制。总之，这些职能描绘了管理的步骤。一些参与了每个功能的具体活动包括：
规划：确定目标和标准；发展中国家的规则和程序；发展计划和预报——预测或预测未来的一些情况。
组织：给每个下属的具体任务；建立部门；给下属权力；建立权威和交流的渠道；协调下属的工作。
人员编制：决定什么类型的人应该雇用；招募潜在雇员；选择雇员；制定的性能标准；补偿雇员；评价性能；辅导员工；培训和发展员工。
领导：让别人来完成任务；保持士气；激励下属。
控制：设置标准，如销售定额、质量标准或生产水平；查看实际的执行情况是否符合这些标准；需要时采取纠正行为。
在这本书中，我们将重点放在其中的一个职能：人员编制、人事管理，或者（现在的说法是）人力资源（HR ）管理职能。人力资源管理指的是您需要进行的人或人员方面的管理工作的做法和政策。这些包括：
进行就业分析（确定的性质，每个员工的工作）
规划劳动力需求和招聘职位候选人
选择应聘者
定向和培训新雇员
管理工资和薪金（如何补偿雇员）
提供奖励和福利
绩效评价
为什么人力资源管理的重要是面向所有管理人员
为什么这些概念和技术对所有管理人员来说是重要的？通过列举一些管理时你不想出现的人为错误也许就能很容易回答这个问题。例如，你不希望：
为这份工作聘请了错误的人
体验高营业额
发现您的员工没有尽全力
浪费时间与无用会见
因为你的歧视性行动而将您的公司送上法庭
根据职业安全法对您的公司指出不安全做法
让一些员工认为，相对其他公司来说他们的工资是不公平的
允许训练的缺乏而破坏你部门的效率
出现不公平的劳动
仔细研究这本书可以帮助您避免这样的错误。更重要的是，它可以帮助您确保通过其他途径得到结果。记住，你可以使用一切作为一名管理者的权利来制定辉煌的计划，制定明确的组织结构图，设立现代化的生产流水线，并使用复杂的财务管理——但作为管理者仍不能雇用错误的人或者不去激励下属（举例来说）。另一方面，许多管理人员，无论总裁、经理、主管人员或管理者，即使使用了不充分的计划、组织或管理也获得了成功。他们成功了，是因为他们有给合适的人提供合适的就业机会的诀窍，并能激励、评价和发展他们。
当你读这本书的时候记住，得到结果是管理的底线，而且，作为一个经理，你将通过别人来得到这些结果。就像一个公司的总裁总结的：
“多年来，大家一直认为，资金是一个发展中行业的瓶颈。我并不认为这将长期如此。我认为生产的瓶颈是由于劳动力以及公司无法招募和维持一个良好的劳动力而导致的。我没听说过任何有良好的思想、活力和热情支持的重大项目因为资金短缺而停工。我同样也知道一些行业因为不能维持一个有效率的、热情的劳动力而部分停止发展或发展受到阻碍，而且，我认为这在未来会更加重要——”
在我们历史中的任何时候，这一声明都比当时更加真实。正如我们在某个瞬间可以看到，在全球竞争的加强、管理的放松和技术的进步引发的雪崩般的变化面前，许多企业都没能幸存。在这种环境下，未来将属于那些最能面对管理变革的管理者; 而面对管理变革，他们必须有就像他们自己拥有这个公司一样对自己
的工作充满责任心的员工。在这本书中我们会看到，在更好地应对管理变革、促使雇员效忠本公司中，人力资源的管理和政策扮演着一个至关重要的角色。
2. 人力资源管理的项目管理和职员管理方面
所有管理人员，从某种意义上说，人力资源管理人员，都要参与诸如招聘、面试、选拔和培训的活动。然而，多数企业也有人力资源部和自己的人力资源管理人员。人力资源管理者和他或她的工作人员涉及到“项目”管理人员的人力资源职责时怎样执行这份职责？让我们来回答这个问题，通过一个简短的相对职员管理人员的项目管理人员的权威的定义。
相对职员管理人员的项目管理人员的权威
权威就是作出决定、引导他人的工作、并下达命令的权利。在管理方面，我们通常要区分各级管理的权力和工作人员的权力。
项目管理人员有权直接管理下属的工作，他们一直是某些人的老板。此外， 项目管理人员负责完成本组织的基本目标（例如，酒店管理人员和生产销售管理人员是一般管理人员。他们为实现该组织的基本目标负有直接责任。他们还有权直接管理其下属的工作。 )另一方面，职员管理人员被授权在实现这些基本目标时给项目管理人员提供协助和意见。人力资源管理人员是一般的职员管理人员。他们负责在招聘、雇用和赔偿领域给项目管理人员提供意见（例如为生产、销售提供的那些）。
项目管理人员的人力资源管理职责
据一位专家说，对人员的直接管理是，并且一直都是，每个项目管理人员的职责的主要组成部分，从总裁到最低一级的主管。
例如，一个大公司将其项目管理者进行有效的人力资源管理的职责概述如下：
向合适的人提供合适的工作
在组织中培养新的员工（有方向性的）
为那些对他们来说是崭新的工作来培训员工
提高每个人的工作业绩
为顺利的工作关系获得创造性的合作和发展
解读S 公司的政策和程序
人力资源管理战略外文翻译文献
(文档含中英文对照即英文原文和中文翻译)
原文：
The Strategic Role of Human Resource Management
Tyson,S
1. Human Resource Management at Work
What Is Human Resource Management
To understand what human resource management is, we should first review
what managers do. Most experts agree that there are five basic functions
all managers perform' planning, organizing, staffing, leading, and
controlling. In total, these functions represent the management process.
Some of the specific activities involved in each function include:
Planning: Establishing goals and standards; developing rules and
procedures; developing plans and forecasting—predicting or projecting
some future occurrence.
Organizing: Giving each subordinate a specific task; establishing
departments; delegating authority to subordinates; establishing channels
of authority and communication; coordinating the work of subordinates.
Staffing: Deciding what type of people should be hired; recruiting
prospective employees; selecting employees; setting performance
standards; compensating employees; evaluating performance; counseling
employees; training and developing employees.
Leading: Getting others to get the job done; maintaining morale;
motivating subordinates.
Controlling: Setting standards such as sales quotas, quality standards, or production levels; checking to see how actual performance compares with
these standards; taking corrective action as needed.
In this book, we are going to focus on one of these functions: the staffing,
personnel management, or (as it's usually called today) human resource
(HR) management function. Human resource management refers to the
practices and policies you need to carry out the people or personnel
aspects of your management job. These include:
Conducting job analyses (determining the nature of each employee's job)
Planning labor needs and recruiting job candidates
Selecting job candidates
Orienting and training new employees
Managing Wages and Salaries (how to compensate employees )
Providing incentives and benefits
Appraising performance
Why Is HR Management Important to All Managers
Why are these concepts and techniques important to all managers? Perhaps
it's easier to answer this by listing some of the personnel mistakes you
don't want to make while managing. For example, you don't want: To hire the wrong person for the job
To experience high turnover
To find your people not doing their best
To waste time with useless interviews
To have your company taken to court because of your discriminatory actions To have your company cited under federal occupational safety laws for unsafe practices
To have some of your employees think their salaries are unfair and inequitable relative to others in the organization
To allow a lack of training to undermine your department's effectiveness To commit any unfair labor practices
Carefully studying this book can help you avoid mistakes like these. More important, it can help ensure that you get results —through others. Remember that you could do everything else right as a manager — lay brilliant plans, draw clear organization charts, set up modern assembly lines, and use sophisticated accounting controls — but still fail as a manager by hiring the wrong people or by not motivating subordinates, for instance).On the other hand, many managers-whether presidents, generals, governors, or supervisors-have been successful even with inadequate plans, organization, or controls. They were successful because they had the knack for hiring the right people for the right jobs and motivating, appraising, and developing them.
Remember as you read this book that getting results is the bottom line of managing and that, as a manager, you will have to get these results through people As one company president summed up:
"For many years it has been said that capital is the bottleneck for a developing industry. I don't think this any longer holds true. I think it's the work force and the company's inability to recruit and maintain a good work force that does constitute the bottleneck for production. I don't know of any major project backed by good ideas, vigor, and enthusiasm that has been stopped by a shortage of cash. I do know of industries whose growth has been partly stopped or hampered because they can't maintain an efficient and enthusiastic labor force, and I think this will hold true even more in the future---"
At no time in our history has that statement been truer than it is today. As we'll see in a moment, intensified global competition, deregulation, and technical advances have triggered an avalanche of change, one that many firms have not survived. In this environment, the future belongs to those managers who can best manage change; but to manage change they must have committed employees who do their jobs as if they own the company. In this book we'll see that human resource management practices and policies can play a crucial role in fostering such employee commitment and in enabling the firm to better respond to change.
2. Line and Staff Aspects of HRM
All managers are, in a sense, HR managers, since they all get involved in activities like recruiting, interviewing, selecting, and training. Yet most firms also have a human resource department with its own human resource manager. How do the duties of this HR manager and his or her staff relate to "line" managers' human resource duties? Let’s answer this question, starling with a short definition of line versus staff authority. Line versus Staff Authority
Authority is the right to make decisions, to direct the work of others, and to give orders. In management, we usually distinguish between line authority and staff authority.
Line managers are authorized to direct the work of subordinates — they're always someone's boss. In addition, line managers are in charge of accomplishing the organization's basic goals (Hotel managers and the managers for production and sales are generally line managers, for example. They have direct responsibility for accomplishing the organization's basic goals. They also have the authority to direct the work of their subordinates. ) Staff managers, on the other hand, are authorized to assist and advise line managers in accomplishing these basic goals. HR managers are generally staff managers. They are responsible for advising line managers (like those for production and sales) in areas like recruiting, hiring, and compensation.
Line Managers' Human Resource Management Responsibilities
According to one expert, 'The direct handling of people is, and always has been, an integral part of every line manager's responsibility, from president down to the lowest-level supervisor.
For example, one major company outlines its line supervisors' responsibilities for effective human resource management under the following general headings:
Placing the right person on the right job
Starting new employees in the organization (orientation)
Training employees for jobs that are new to them
Improving the job performance of each person
Gaining creative cooperation and developing smooth working relationships Interpreting the company s policies and procedures
Controlling labor costs
Developing the abilities of each person
Creating and maintaining departmental morale
Protecting employees' health and physical condition
In small organizations, line managers may carry out all these personnel duties unassisted. But as the organization grows, they need the assistance, specialized knowledge, and advice of a separate human resource staff. Human Resource Department's HR Management Responsibilities
The human resource department provides this specialized assistance. In
doing so, the HR manager carries out three distinct functions:
A line function.First, the HR manager performs a line function by directing the activities of the people in his or her own department and in service areas (like the plant cafeteria). In other words, he or she exerts line authority within the personnel department. HR managers are also likely to exert implied authority. This is so because line managers know the HR manager often has access to top management in personnel areas like testing and affirmative action. As a result, HR managers' "suggestions" are often viewed as "orders from topside". This implied authority carries even more weight with supervisors troubled with human resource/personnel problems.
A coordinative function. HR managers also function as coordinators of personnel activities, a duty often referred to as functional control. Here the HR manager and department act as "the right arm of the top executive to as sure him (or her) that HR objectives, policies, and procedures (concerning, for example, occupational safety and health) which have been approved and adopted are being consistently carried out by line managers. Staff (service) functions. Serving and assisting line managers is the "bread and butter" of the HR manager's job. For example, HR assists in the hiring, training, evaluating, rewarding, counseling, promoting, and firing of employees. It also administers the various benefit programs (health and accident insurance, retirement, vacation, and so on). It assists line managers in their attempts to comply with equal employment and occupational safety laws. And it plays an important role with respect to grievances and labor relations. As part of these service activities, the HR managers land department) also carry out an "innovator" role by providing 'up to date information on current trends and new methods of solving problems. For example, there is much interest today in instituting reengineering programs and in providing career planning for employees. HR managers stay on top of such trends and help their organizations implement the required programs.
Cooperative Line and Staff Human Resource Management:An Example
Exactly which HR management activities are carried out by line managers and staff managers? There's no single division of line and staff responsibilities that could be applied across the board in all organizations. But to show you what such a division might look like. This shows some HR responsibilities of line managers and staff managers in five areas: recruitment and selection; training and development; compensation; labor relations; and employee security and safety.
For example, in the area of recruiting and hiring it's the line manager’s responsibility to specify the qualifications employees need to fill specific positions. Then the HR staff takes over. They develop sources of qualified applicants and conduct initial screening interviews. They administer the appropriate tests. Then they refer the best applicants to
the supervisor (line manager), who interviews and selects the ones he or she wants.
In summary, HR management is an integral part of every manager's job. Whether you're a first-line supervisor, middle manager, or president, whether you're a production manager, sales manager, office manager, hospital administrator, county manager (or HR manager), getting results through people is the name of the game. And to do this, you'll need a good working knowledge of the human resource/personnel concepts and techniques in this book.
4. Tomorrow's HR
Trends like globalization and technological innovation are changing the way firms are managed. Organizations today must grapple with revolutionary trends, accelerating product and technological change, globalize competition, deregulation, demographic changes, and trends toward a service society and the information age.These trends have changed the playing field on which firms must compete. In particular, they have dramatically increased the degree of competition in virtually all industries, while forcing firms to cope with unprecedented product innovation and technological change.
In the companies that have successfully responded to these challenges, new modes of organizing and managing have emerged.For example:
The traditional, pyramid-shaped organization is giving way to new organizational forms. At firms like AT&T the new way of organizing stresses cross-functional teams and boosting interdepartmental communications.
There is a corresponding de-emphasis on "sticking to the chain of command" to get decisions made. At General Electric, Chairman Jack Welch talks of the boundary less organization, in which employees do not identify with separate departments but instead interact with whomever they must to get the job done.
Employees are being empowered to make more and more decisions. Experts argue for turning the typical organization upside down. They say today's organization should put the customer on top and emphasize that every move the company makes should be toward satisfying the customer's needs. Management must therefore empower its front-line employees—the front desk clerks at the hotel, the cabin attendants on the Delta plane, and the assemblers at Saturn. In other words, employees need the authority to respond quickly to the customer's needs. The main purpose of managers in this "upside down" organization is to serve the front-line employees, to see that they have what they need to do their jobs — and thus to serve the customers.
Flatter organizations are the norm. Instead of the pyramid-shaped organization with its seven to ten or more layers of management, flat organizations with just three or four levels will prevail. Many companies
(including AT&T and General Electric) have already cut the management layers from a dozen to six or fewer. As the remaining managers have more people reporting to them, they will be less able to meddle in the work of their subordinates.
Work itself—on the factory floor, in the office, even in the hotel — is increasingly organized around teams and processes rather than specialized functions. On the plant floor, a worker will not just have the job of installing the same door handle over and over again. He or she will belong to a multifunction team, one that manages its own budget and controls the quality of own work.
The bases of power are changing. "In the new organization, " says management theorist Rosabeth Moss Kanter, "position, title, and authority are no longer adequate tools for managers to rely on to get their jobs done.Instead, success depends increasingly on tapping into sources of good ideas, on figuring out whose collaboration is needed to act on those ideas, and on working with both to produce results. In short, the new managerial work implies very different ways of obtaining and using power." Managers will not "manage". Yesterday's manager knew that the president and owners of the firm gave him or her authority to command and control subordinates. Today most managers realize that reliance on formal authority is increasingly a thing of the past. Peter Drucker says that managers have to learn to manage ip situations where they do not have command authority, where " you are neither controlled nor controlling".Yesterday's manager thinks of himself or herself as a "manager" or "boss"; the new manager increasingly thinks of himself or herself as a "sponsor", "team leader", or "internal consultant".
Managers today must build commitment Building adaptive, customer-responsive organizations means that eliciting employee’s commitment and self-control is more important than it has ever been. GE's Jack Welch put it this way: The only way I see to get more productivity is by getting people involved and excited about their jobs. You can't afford to have anyone walk through a gate of a factory or into an office who is not giving 120%".
翻译：
人力资源管理的战略作用
泰森，S
1. 人力资源管理工作
什么是人力资源管理
了解人力资源管理，首先要审查管理人员。大多数专家一致认为，有五个基本职能的所有管理人员执行的规划、组织、人员配备、领导和控制。总之，这些职能描绘了管理的步骤。一些参与了每个功能的具体活动包括：
规划：确定目标和标准；发展中国家的规则和程序；发展计划和预报——预测或预测未来的一些情况。
组织：给每个下属的具体任务；建立部门；给下属权力；建立权威和交流的渠道；协调下属的工作。
人员编制：决定什么类型的人应该雇用；招募潜在雇员；选择雇员；制定的性能标准；补偿雇员；评价性能；辅导员工；培训和发展员工。
领导：让别人来完成任务；保持士气；激励下属。
控制：设置标准，如销售定额、质量标准或生产水平；查看实际的执行情况是否符合这些标准；需要时采取纠正行为。
在这本书中，我们将重点放在其中的一个职能：人员编制、人事管理，或者（现在的说法是）人力资源（HR ）管理职能。人力资源管理指的是您需要进行的人或人员方面的管理工作的做法和政策。这些包括：
进行就业分析（确定的性质，每个员工的工作）
规划劳动力需求和招聘职位候选人
选择应聘者
定向和培训新雇员
管理工资和薪金（如何补偿雇员）
提供奖励和福利
绩效评价
为什么人力资源管理的重要是面向所有管理人员
为什么这些概念和技术对所有管理人员来说是重要的？通过列举一些管理时你不想出现的人为错误也许就能很容易回答这个问题。例如，你不希望：
为这份工作聘请了错误的人
体验高营业额
发现您的员工没有尽全力
浪费时间与无用会见
因为你的歧视性行动而将您的公司送上法庭
根据职业安全法对您的公司指出不安全做法
让一些员工认为，相对其他公司来说他们的工资是不公平的
允许训练的缺乏而破坏你部门的效率
出现不公平的劳动
仔细研究这本书可以帮助您避免这样的错误。更重要的是，它可以帮助您确保通过其他途径得到结果。记住，你可以使用一切作为一名管理者的权利来制定辉煌的计划，制定明确的组织结构图，设立现代化的生产流水线，并使用复杂的财务管理——但作为管理者仍不能雇用错误的人或者不去激励下属（举例来说）。另一方面，许多管理人员，无论总裁、经理、主管人员或管理者，即使使用了不充分的计划、组织或管理也获得了成功。他们成功了，是因为他们有给合适的人提供合适的就业机会的诀窍，并能激励、评价和发展他们。
当你读这本书的时候记住，得到结果是管理的底线，而且，作为一个经理，你将通过别人来得到这些结果。就像一个公司的总裁总结的：
“多年来，大家一直认为，资金是一个发展中行业的瓶颈。我并不认为这将长期如此。我认为生产的瓶颈是由于劳动力以及公司无法招募和维持一个良好的劳动力而导致的。我没听说过任何有良好的思想、活力和热情支持的重大项目因为资金短缺而停工。我同样也知道一些行业因为不能维持一个有效率的、热情的劳动力而部分停止发展或发展受到阻碍，而且，我认为这在未来会更加重要——”
在我们历史中的任何时候，这一声明都比当时更加真实。正如我们在某个瞬间可以看到，在全球竞争的加强、管理的放松和技术的进步引发的雪崩般的变化面前，许多企业都没能幸存。在这种环境下，未来将属于那些最能面对管理变革的管理者; 而面对管理变革，他们必须有就像他们自己拥有这个公司一样对自己
的工作充满责任心的员工。在这本书中我们会看到，在更好地应对管理变革、促使雇员效忠本公司中，人力资源的管理和政策扮演着一个至关重要的角色。
2. 人力资源管理的项目管理和职员管理方面
所有管理人员，从某种意义上说，人力资源管理人员，都要参与诸如招聘、面试、选拔和培训的活动。然而，多数企业也有人力资源部和自己的人力资源管理人员。人力资源管理者和他或她的工作人员涉及到“项目”管理人员的人力资源职责时怎样执行这份职责？让我们来回答这个问题，通过一个简短的相对职员管理人员的项目管理人员的权威的定义。
相对职员管理人员的项目管理人员的权威
权威就是作出决定、引导他人的工作、并下达命令的权利。在管理方面，我们通常要区分各级管理的权力和工作人员的权力。
项目管理人员有权直接管理下属的工作，他们一直是某些人的老板。此外， 项目管理人员负责完成本组织的基本目标（例如，酒店管理人员和生产销售管理人员是一般管理人员。他们为实现该组织的基本目标负有直接责任。他们还有权直接管理其下属的工作。 )另一方面，职员管理人员被授权在实现这些基本目标时给项目管理人员提供协助和意见。人力资源管理人员是一般的职员管理人员。他们负责在招聘、雇用和赔偿领域给项目管理人员提供意见（例如为生产、销售提供的那些）。
项目管理人员的人力资源管理职责
据一位专家说，对人员的直接管理是，并且一直都是，每个项目管理人员的职责的主要组成部分，从总裁到最低一级的主管。
例如，一个大公司将其项目管理者进行有效的人力资源管理的职责概述如下：
向合适的人提供合适的工作
在组织中培养新的员工（有方向性的）
为那些对他们来说是崭新的工作来培训员工
提高每个人的工作业绩
为顺利的工作关系获得创造性的合作和发展
解读S 公司的政策和程序